Heading into 2023, I would encourage the insurance industry to think about openings and closings through the lens of ‘Auld Land Syne,’ which was written by Scottish poet Robert Burns in the late 1700s. ‘Auld Lang Syne’ roughly translates to “old long since” or “times gone by”. The poem and […]
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Three trends to achieve customer centricity in 2023
Capgemini’s 2023 Property and Casualty Top Trends Report named customer centricity one of the significant themes for the P&C industry in the coming months. “Inflation is probably the key driving factor in terms of how much premium increase customers can afford as we go into 2023,” said Saurabh Kulkarni, vice […]